The Aged Care Sector in Australia is growing rapidly. They create opportunities for businesses and individuals to provide meaningful support to older Australians. Becoming an approved provider under the My Aged Care Support at Home program allows you to deliver services safely and effectively.
Understanding the requirements is important for you to successfully become an Aged Care Provider. Let’s explore the key requirements, common steps and best practices of registration you should know in 2025.
Why Become Aged Care Provider
Providing Aged Care services allows you to make a big difference in people’s lives. There are practical benefits you get when you become Aged Care Provider for your business:
- Expand Your Services: You can offer aged care support with your current services to reach more clients and help people.
- Streamlined Process: The government has made the registration process easier for providers already experienced in allied health sectors.
- Leverage Your Skills: You can use your team’s current experience in looking after your clients. It can help you to make sure you meet the standards.
- Growing Market: Ageing population trends are increasing demand for quality services.
Eligibility Requirements
Your business must meet certain eligibility requirements to become Aged Care Provider. Key requirements include:
- Business Structure: You can have a partnership, company or incorporated association. Your structure must comply with Australian business laws.
- Key Personnel Competency: Staff involved in service delivery must have the relevant skills, experience, or qualifications. This ensures participants receive appropriate support.
- Insurance: You should have the right public liability and professional indemnity insurance with you.
- Compliance with Standards: You must follow the Aged Care Quality Standards and the important laws.
Support at Home Service Categories
The My Aged Care Support at Home program covers a variety of services. Your registration must clearly indicate which services you plan to offer. The main categories include:
| Category | Services Included | Support at Home Registration Category |
| Cleaning | General house cleaning and laundry | Category 1 |
| Gardening | Lawn mowing, pruning, yard clearing | Category 1 |
| Household Tasks | Minor repairs, light maintenance, replacing bulbs | Category 1 |
| Home Modifications | Installation of grab rails, handrails, handheld showers | Category 2 |
| Major Home Modifications | Bathroom modifications, ramps, other adjustments | Category 2 |
| Assistive Products | Supply and installation of equipment for personal care | Category 2 |
| De-hoarding / Decluttering | Cleaning, organisation, advisory support | Category 3 |
| Professional Social Advice | Low-risk advisory services for social engagement | Category 3 |
| Personal Care | Direct care, restorative care, care management | Category 4 |
| SIL / Respite Housing | Home or community respite services | Category 4 |
| Professional Therapeutic Supports | Allied health care | Category 4 |
| Nursing | Nursing care and transitional support | Category 5 |
Selecting the correct categories during your application is vital. It ensures your services align with government expectations and reduces delays during review.
Application and Documentation
Aged Care registration involves providing detailed information about your business operations. Key documentation typically includes:
- Completed Support at Home Provider Application Form
- Policies and procedures tailored to your services
- Staff competency records and training evidence
- Insurance certificates
- Governance and risk management plans
Prepared documentation shows that your business can give out safe and high-quality care. If you submit incomplete documents, you can face delays and may be asked for additional requests for information.
Audit and Compliance Preparation
After submitting your application, you should undergo audits to confirm compliance with quality standards. Some common areas auditors assess include:
- Service delivery processes
- Staff training and supervision
- Participant safety and rights
- Record-keeping and reporting practices
Preparing for audits in advance helps your team understand what is required and shows compliance with confidence.
Tips for an Easy Registration Process
To avoid common errors and improve your chances of approval:
- Understand your service offerings
- Make your policies work for you
- Check your staff skills
- Keep your records up to date
- Ask the experts
Following these steps will help you stay organised and feel confident as you become aged Care Provider.
Conclusion
Becoming an Aged Care Provider in 2025 can give you both social and business benefits. Know the eligibility rules, understand the types of services and prepare the required documents. These can help you to make your process approach with confidence.
Focus on accuracy, compliance and have a good preparation. You get an approval process that is smoother and easier. When you are well-prepared, you can provide high-quality care services and build a sustainable business in this growing sector.
