Guests usually hate upsells because they feel like they’re being forced to spend more money than they intended. In some cases, they may not even need the extra service or product that’s being offered. Additionally, upsells can often be quite pricey, which can make them difficult to afford for some people.
Table of Contents
What are upsells?
An upsell is an additional product or service that a company offers to a customer who has already purchased something from them. The idea is to get the customer to spend more money than they originally intended.
While some upsells are genuinely helpful and can provide guests with a better experience, others can be seen as unnecessary and expensive. Companies need to find the right balance so that they’re not alienating their customers with excessive upselling.
In what ways can you offer upsells to your guests without annoying them?
Here are five Airbnb upsells that most guests actually like:
1. Early check-ins and late check-outs
If your guests are arriving early or departing late, offer them the option to check in or out early/late for an additional fee. This can be a great way to accommodate guests who have specific needs and ensure they can enjoy their stay without having to rush.
2. Extra amenities
Offer your guests the opportunity to purchase extra amenities like towels, toiletries, and breakfast items. This is especially helpful for guests who are staying for an extended period of time and need to replenish their supplies.
3. Food delivery services
If you’re located in an area with limited dining options, consider partnering with a food delivery service so that your guests can have meals delivered to their doorstep. This is a great way to provide your guests with convenience and peace of mind, knowing that they won’t have to go hungry during their stay. Use vacation rental software to easily manage all of this.
4. Airport transfers
For guests who are arriving from out of town, offer to arrange for an airport transfer so that they don’t have to worry about getting around in an unfamiliar place. This is a great way to show your guests that you’re willing to go the extra mile to make their stay as comfortable and enjoyable as possible.
5. Discounts on local attractions
If there are local attractions that you think your guests would enjoy, offer them discounts on tickets or admission. This is a great way to encourage your guests to explore the area and experience all it offers. Plus, it’s an excellent way to show your appreciation for their business.
What are the benefits of offering upsells to your Airbnb guests?
There are several benefits of offering upsells to your Airbnb guests:
- It allows you to accommodate guests with specific needs.
- It provides guests with convenience and peace of mind.
- It shows your guests that you’re willing to go the extra mile to make their stay enjoyable.
- It’s a nice way to show your appreciation for their business.
- It helps you generate additional revenue.
What do you need to avoid doing when offering upsells to Airbnb guests?
There are a few things you should avoid doing when offering upsells to Airbnb guests:
- Don’t be too pushy – let your guests decide whether or not they want to purchase an upsell.
- Don’t overcharge – make sure your upsells are reasonably priced so that guests don’t feel like they’re being ripped off.
- Avoid offering upsells that are unnecessary or unrelated to the accommodation – focus on offering products and services that will enhance the guest’s stay.
Offering upsells is a great way to show your guests that you care about their experience and are willing to go the extra mile to accommodate them. Additionally, it’s a nice way to generate additional revenue for your business. So, if you’re looking for ways to improve your Airbnb business, consider offering upsells to your guests.